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Payment

For booking confirmation, 30% of total price is required, by means of bank transfer or credit card (Visa, Mastercard). The balance to be paid at least 30 days before the arrival at the hotel.

Rates are subject to change according to high/low season, religious, national and bank holidays.

Cancellation Policy

Cancellations must be received in writing (via email). Cancelled bookings will be subject to penalties as follows:

  • reimbursement of the advance will be applied when a possible cancellation is notified in writing not less than 90 days before the date of arrival, minus a fee for the transfer.
  • from less than 90 days to 45 days before arrival, a 50% reduction will be applied, minus a fee for the transfer.
  • from less than 45 days before arrival, no deduction will be applied and no refund will be applied.

Recommendation : it is appropriate to take out travel insurance for any risk.

Change policy

Change of dates must be received in writing (via email). No penalties if you want to change your date and notify us of this change 90 days before the date of arrival, assuming we have availability for the new dates required.

Cooking course and excursions

The House reserves the right to change the cooking courses programs, the menus, the itineraries of the excursions.

Participants need to sign a legal waiver freeing Nenà al Borgo Castello and its staff from any legal liability upon arrival. This form must be signed upon arrival. if you want to review this ahead of time please let us know.



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